Refund policy

We want you to love your order. If there is any issue with your purchase, please contact us within 14 days of delivery.

Email: Jessica@TranscendenceRitualGoods.com 

Because our apparel is made to order, we do not accept returns or exchanges for sizing issues, color or change of mind. 

However, we will offer a replacement or refund if; the item arrives damaged.

Body & Personal-Care Products

We want you to feel good about your Transcendence purchase. Due to the personal-care nature of our soaps, body butters, body oils, face oils, and hair oils, we do not accept returns or exchanges for change of mind or scent preference, whether opened or unopened. Again, please email Jessica@TranscendenceRitualGoods.com for ANY and ALL concerns. 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, defective, or contains the wrong item, please contact us through email at Jessica@TranscendenceritualGoods.com  within 14 days of delivery. Include your order number, a description of the issue, and photos of the product and packaging when possible.

Once we review and confirm the issue, we will arrange a replacement or refund at no additional cost to you. Please contact us before sending anything back. If a return is required, we will cover return shipping.

Product Concerns

If you have another concern about your product, please reach out. We review concerns individually and want the opportunity to help.

Jessica@TranscendenceritualGoods.com 

Refunds

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.